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Dispatch and Deliveries

Superior Vapour offer two types of courier services. DHL and Royal Mail
DHL offer the most reliable service out of the two options. When checking out please chose carefully which courier service you prefer.

Please note: Non EU customers can only pay via Paypal

 

DHL Shipping options

UK Express shipping

Estimated 1-2 working days (signature required) £ 4.99 ( FREE on orders over £40 )
Europe - All Destinations

Estimated 2-5 working days 

£ 14.00
USA / Canada Estimated 2-5 working days  £ 30.00
Asia Estimated 2-5 working days  £ 30.00


Royal Mail Shipping options

First Class Signed 

Estimated 2-4 working days (signature required) £ 3.99 
Second Class  Estimated 3-7 working days (signature required) £ 2.99
Next Day before 1pm Order must be placed before Friday 3pm £11.99
Saturday Delivery Order must be placed before Friday 3pm £13.99
 
If an item is returned by your local customs office a refund can be provided minus any postage costs incurred by ourselves. However if the item is seized by your local customs office this is the responsibility of the customer to resolve.
Working days are defined as Monday – Friday (excluding bank and public holidays) – Any orders placed after 3pm on Friday will not be processed until Monday.
We are currently offering free UK delivery (1st class signed for) on all orders over £40. Cut off for all deliveries is 3pm UK time.
Any orders placed after this time will be treated as being placed the next working day for the purposes of delivery. We do however try our best to be flexible so please email us on info@superiorvapour.com if you have any specific requirements. The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. The carrier may leave it with a neighbour or your local post office, however, they will leave a card telling you where it is. You may use a different address for delivery when ordering with us, if it is more convenient I.E your workplace.
All delivery timescales are approximate and subject to availability we cannot be precise on a timing of delivery. Please choose geographical zone when checking out. We ship our international orders using DHL.
Insurance – PLEASE READ All our free flat rate and Signed For services are insured up to the value of £50. We recommend choosing the Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next working day delivery. SuperiorVapour can only refund or replace goods up to the value of £46 if the free flat rate or signed for option has been chosen. Please do not hesitate to contact us if your order has not arrived within 5 working days(UK orders) and NON-UK order within 14 days quote your order number when doing so. If you require any further assistance regarding 'Dispatch & Deliveries' please feel free to contact us on info@superiorvapour.com

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